Terms & Conditions
Terms of Service
We at Guru Soundz offer our customers complete satisfaction. If you receive our goods damaged in transit you need to let us know within two days of receiving the goods. We will refund the cost of the goods although shipping, packaging and handling charges are not refundable. We allow a two-day (from the time you receive the goods) grace period on most items. We will consider an item sold if we are not notified by email, registered mail or person to person telephone call within two days of delivery of goods (no exceptions). To return an item you must call, write or email for a Return Authorisation. Any item returned to us without our authorisation will be refused. Any item returned should be properly packed, insured and shipped prepaid. We do not exchange or give refunds on books, drum heads or any flute or reed instruments. All returned items must be in new condition and the customer will be responsible for any subsequent damage incurred.
Shipping Method
We require your complete mailing address and your daytime telephone number. Any applicable shipping charges, customs duty and/or service charges that are imposed in clearing your shipment for entry into your country are extra.
In-Store Pickup
Save on the shipping charges by placing your order online and picking it up from our showroom. Please do give us a call beforehand so we will have your order tuned, inspected and ready to go. We accept payment in the form of Visa, Master Card, American Express, Solo, Electron, Money Orders, and payment through Bank Wire Transfers. This website will allow you to view prices in all currencies. Just click on the Currency Converter button.
Order Options
Shop throughout our store and place the items you wish to purchase into your shopping cart. Remember, you may change the quantity of any item in your shopping cart, as well as remove it completely, at any time. When you have completed all of your shopping, simply fill out and submit the online order form. You will then receive an Order Confirmation/Order Number to which you can refer to make payments. Be sure to include your daytime phone number and e-mail address so that we can contact you with any questions regarding your order.
Information from Guru Soundz about Indian Instruments – Blemishes and Marring
The majority of Indian instruments are made exclusively by hand, using minimal tools and as with all folk instruments, there will be slight variations. There may be blemishes which are so minor that they will not be noticed for a while; these are cosmetic flaws, which will have no adverse effects on the tonal quality of the instrument (we have already put these instruments through a rigorous inspection process). An Indian instrument rarely leaves the hands of his maker without a slight blemish or ‘birth mark’.
Instrument images
All the instruments have been photographed in natural light, with some minor colour corrections for better viewing. Images and data used in this website are for illustration purposes only and may not reflect a true likeness of the product in question.
